Author: Michelle Covert

Michelle Covert is the Manager of Production Support and a Data Security Professional with Vertafore. She cut her teeth in the IT Industry more than a decade ago as a customer service representative. She’s demonstrated her aptitude to quickly learn new technology and leadership skills, having managed both the Government Services and Operations Teams. To better understand the laws and regulations of business organizations, liability, insurance, and security, she attended WMU Cooley Law School and is expecting her J.D. in January of 2016. In her free time, she enjoys volunteering with the Securities and Insurance Licensing Association (SILA) and other local community groups that provide services to low income families.

From the Winter 2016 Issue

How to Gain Allies and Infuence Your Services Team’s Success

Author(s):

Michelle Covert, Manager, Production Support SILA-C, Vertafore

The information security and customer service groups within an organization often make for odd bedfellows, due to the competing and often divergent goals between the two groups. Security teams’ goals are to protect and prevent the loss of customer data, information, proprietary code, or practices; services teams are focused on resolving customer-reported issues as quickly … Read more