From the Winter 2016 Issue

How to Gain Allies and Infuence Your Services Team’s Success


Michelle Covert, Manager, Production Support SILA-C, Vertafore

The information security and customer service groups within an organization often make for odd bedfellows, due to the competing and often divergent goals between the two groups. Security teams’ goals are to protect and prevent the loss of customer data, information, proprietary code, or practices; services teams are focused on resolving customer-reported issues as quickly … Read more