From the Fall 2021 Issue

Trade-Offs of Convenience: Social Logins, Password Managers and Other Single Points of Failure in User Authentication

Tina Gravel
SVP Global Channels and Alliances | Appgate

As every experienced CSO understands all too well, security is a continuous exercise in evaluating and balancing a nexus of trade-offs between risk, cost, and user experience. This calculation becomes especially tricky when it comes to weighing the trade-offs between how to properly authenticate a user and do so without degrading their experience.

If you demand too much personal information from a new customer during the initial onboarding process to verify their identity (i.e., such as requiring a potential new user to send a photo of their driver’s license), you risk creating an onerous sign-up . . .

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